In-Store Pickup Available!

Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Ordering

Do you offer gift cards?

Yes, we offer physical gift cards and e-gift cards.

Do you offer custom monogramming?

Yes, we offer monogramming on most items!

We outsource monogramming to local companies. As a courtesy to our customers, items can be left at Swaddle after purchase and picked up when monogramming is complete. This is simply a convenience to avoid an extra trip to a monogrammer.

Monogramming process takes 1-3 weeks. Monogramming fees start at $25 and increase based on complexity and size.

We are not responsible for monograms, and customers will need to contact the monogramming company directly if unsatisfied, as we have no direct involvement in the embroidery process. Once your item is monogrammed, you cannot return the item for a refund or exchange since the item is personalized.

Shipping

How long until my package ships from the store?

All packages are shipped within 1-2 business days.

How much is shipping?

Standard Shipping is $8.50 which is 3-5 business days via USPS.

Do you ship internationally?

Unfortunately, we currently do not ship internationally.

Returns

What is your return policy?

We offer returns or exchanges within 14 days of the in-store purchase. If your purchase was shipped to you, your return must be delivered to our store within 14 days of when you received your order. You can return your product for store credit or a refund to the original payment method. Please note that original shipping fees are nonrefundable.

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still intact and returned in original condition
  • Returned items must have no visible signs of wear or use and no odors
  • Masks, underwear, pacifiers, teethers are final sale
  • Special order and custom items are final sale

Get in touch

Have questions about your order, or a general enquiry? Fill out the form on our contact page or email us at SwaddleOKC@gmail.com.